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Frequently Asked Questions 

 

DO YOU TAKE CUSTOM ORDER REQUESTS?   Yes, please click here for information on custom orders. 

WHO OWNS THE IMAGE COPYRIGHT?  All images on this site were made by either John or Carrie Trax and the copyright is owned by their company, Zigzag Mountain Art.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?   Most orders are processed within 3 business days.  Note that because of the COVID situation processing times can be longer.  Shipping will take an additional 3 to 5 days.  Next day shipping is available if needed. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS? I offer a 30 day money back guarantee on prints and limited editions.  Keep the original packaging. Return shipping is at customer's expense. Contact me directly for return instructions. 

WHAT IF MY ORDER ARRIVES DAMAGED? If your prints arrive damaged, please keep all packaging and contact John@Zigzagmtart.com with your order number for further instructions.

CAN I CANCEL MY ORDER?   If you place an order by mistake or change your mind please contact John@Zigzagmtart.com as soon as possible to change or cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?   Processing a refund can take up to 7-10 business days.   

HOW DO I RETURN MY PACKAGE?   For a refund or replacement, please email John@Zigzagmtart.com  

WHO TO CONTACT?   You can reach out at any time by email at John@Zigzagmtart.com   

HOW CAN I KEEP UP WITH YOUR NEW WORK?  We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter here! You can also follow us on our social media pages as we are constantly posting about new work!   

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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SAVE 20% ON YOUR FIRST ORDER!

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You will also be entered in our monthly print drawing!

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