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Frequently Asked Questions 


DO YOU TAKE CUSTOM ORDER REQUESTS?   Yes, please click here for information on custom orders. 

WHO OWNS THE IMAGE COPYRIGHT?  All images on this site were made by either John or Carrie Trax and the copyright is owned by their company, Zigzag Mountain Art.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?   Most orders are processed within 3 business days.  Note that because of the COVID situation processing times can be longer.  Shipping will take an additional 3 to 5 days.  Next day shipping is available if needed. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS? I offer a 30 day money back guarantee on prints and limited editions.  Keep the original packaging. Return shipping is at customer's expense. Contact me directly for return instructions. 

WHAT IF MY ORDER ARRIVES DAMAGED? If your prints arrive damaged, please keep all packaging and contact with your order number for further instructions.

CAN I CANCEL MY ORDER?   If you place an order by mistake or change your mind please contact as soon as possible to change or cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?   Processing a refund can take up to 7-10 business days.   

HOW DO I RETURN MY PACKAGE?   For a refund or replacement, please email  

WHO TO CONTACT?   You can reach out at any time by email at   

HOW CAN I KEEP UP WITH YOUR NEW WORK?  We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter here! You can also follow us on our social media pages as we are constantly posting about new work!   



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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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The above preview shows how to use the live preview on this website. The image displayed is just an example, and is not available for sale.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!


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You will also be entered in our monthly print drawing!

This offer is valid for NEW CUSTOMERS only!

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